Important Information Regarding our Products

Please read the following warnings and information regarding our products. For a full list of our disclaimers, limitations of liability, return policy, privacy policy and more, please refer to the Quick links at the bottom of our web page.

Our mission is to connect people who share a global horizon to fine, high-quality pieces made by the artists and craftsmen of the world. The experience we offer is a virtual market or bazaar of exotic street vendors.

 

Disclaimer and Limitations of Liability

The materials sold on our website philips-crown.com and at in person events are provided “as is”. Philips-Crown LLC (including our website philips-crown.com) makes no representations or warranties of any kind, either expressed or implied.  All our items are made by hand and are not inspected, tested or rated by any accredited lab or institution for quality or safety. By purchasing from our business, the buyer assumes all risk(s). The same as if you were to purchase from a street fair or local market.

Philips-Crown LLC and philips-crown.com is neither responsible, nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, injury, harm, or other damages including to persons or property arising out of or relating in any way to our product(s).

Philips-Crown LLC and philips-crown.com make no claims about healing, mystical, spiritual or medical properties, of our products. Save we note only the historical and archaeological sourced beliefs of the ancient Egyptians which is that:

“Alabaster was a holy stone used as a very large part of their everyday life and religion including use in necessary items for the eternal survival of the soul in the afterlife.”

Unless otherwise indicated all our items are meant for use as display and décor only.

 

Care of your Items

 

  • None of our items are machine washable or dishwasher safe.
  • Use a dry, clean, soft cloth to gently wipe clean. A cloth wet with water and a mild, dye-free detergent may be used if desired for heavy soil. 
  • Due to its porous nature, do not fill Alabaster items with liquid without a liner or inner container.
  • NEVER MIX LIQUID WITH ELECTRICITY
  • Be advised that the dyes in our products can transfer to other materials and surfaces.

 

Safety considerations 

 

  • All our items are fragile. Like glass, porcelain, and other common household lamps or vases they are not indestructible. It is possible to chip, scratch, crack or break. Improper use can damage the item and may cause injury or harm to persons or property.
  • As many of our items are heavy please exercise proper and safe lifting techniques.
  • Secure items to prevent them from falling or tipping over. 
  • Warning – a cord around a person’s neck can cause strangulation and death. To avoid strangulation or crushing injuries, secure electrical cords to keep them from getting caught on someone or pulled down from their display.
  • Keep out of the reach of children and pets.
  • Keep away from places children could climb.
  • Don’t place items where they might be knocked over, especially by children or pets.
  • Some of our items may contain sharp edges and should be handled with care.
  • Risk of Electrical and/or fire hazard –
    • Always use safe and best practices regarding electrical cords, plugs and outlets or devices.
    • Only use appropriate light bulbs.
    • Only use lamps and candle holders on a heat resistant surface.
    • Lamps and candle holders may get hot during use, use caution to avoid burns.
    • Never move your candle while it is burning or still hot. Only move it once the flame is extinguished and the wax has cooled.
    • Always Burn candles within sight, never leave a candle or flame unattended. 
    • Keep flammable items away from lamps and candles.
    • Keep out of the reach of children and pets.
    • Do not place lighted candles where they might be knocked over by children or pets.
    • Pouring or removing liquid wax from the vessel may cause an extreme temperate change that could lead to the item cracking or breaking
    • CHOKING HAZARD to minimize risk of choking
      • DO NOT PLAY WITH ANY CORDS
      • NEVER PUT A CORD AROUND YOUR NECK
      • DO NOT PUT ANY ITEMS IN YOUR MOUTH
      • Properly DISCARD of ALL packaging materials and do not place them or items over your head, around your neck or in your mouth. 

 

Damages

 

All our products are wrapped and packaged to protect from damage during shipping. Please inspect your order upon receipt to check if it is defective, damaged or the incorrect item. Should your order arrive defective, damaged, or incorrect, please e-mail contact@philips-crown.com within 14 calendar days of receiving your item so we can evaluate the matter and make it right. Please keep all shipping materials until your claim is completed.

All our items are imports from around the world. One of the primary services of buying through our store is you avoid the bother of waiting for your package to arrive from overseas and dealing with customs regulations. However, despite best efforts, items do get damaged in shipping to the United States and can even be harmed during inspections by customs officials. Therefore, it is not uncommon for products to have some scratches and dents. If such damage exists, we will disclose any noteworthy issues either in the item listing or prior to shipping to you. We strongly recommend you video the unboxing of your product and keep all original packaging to expedite any damage claim.

Because Alabaster is not manufactured, we cannot predict or guarantee against rare but possible natural weaknesses or flaws in the stone that could increase the risk of damage to it. 

We will refund or replace items that are damaged during shipping if it is determined the cause was a failure to protect it properly on our part.

If your item was damaged because of the shipping carrier we will file a claim with the carrier.

If a replacement is warranted for a broken product:

Because each of our items are unique any replacement for a broken product will be satisfied with either a similar item or store credit equaling the purchased price of the broken one.

Returns / Exchanges

  • You can return or exchange your item(s) up to 14 calendar days of receiving your item
  • Item must be in same condition as it was received. 
  • Some items (such as personalized, custom work or perishable goods) may not be eligible to return.
  • Any return or exchange not related to a flaw or defect in the product, (i.e. you've changed your mind, didn't like the color, etc) will be the customers responsibility to pay for return shipping.
  • please e-mail contact@philips-crown.com to get a return or exchange process started.

 

Do not be fooled by fakes!

While you can find similar items on the internet or in other shops you can rest assured our items are authentic. Because we understand nothing ruins a great vacation memory like learning that invaluable item you purchased for a great sum of money turned out to be completely worthless or fake. We have done the research for you, learning about the techniques, taken the time to know the artists personally and professionally, touring their shops and factories, and in some cases fallen for the tricks that other people preying on tourists enlist. Our vendors are leading experts in their trade, going back generations and recognized by their governments.